Adjustment - Cancel call transfer Label
Replace the following button in screenshot into a "Cancel transfer" option (to be translated for other supported languages too):
when making a transfer:
put the caller on hold > transfer > dial the 3rd party phone/REX/RCX users ,
then when the RCX agent is connected with that 3rd party to whom we transfer the call , we should be able to cancel the transfer:
in the screenshot, the 3rd option: Transfer: Extension xxxx --> to be replaced by :
"Cancel Transfer : EXtension xxxx" .
16
votes
Daniel
shared this idea
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Newbridge
commented
Cx transfers are cancelled by clicking END on agent screen. You are then presented with 3 options to hang up for all, hang up your own line or hang up the transfer, IE cancel the transfer and take the call back.