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4 results found

  1. Change agent state through Max Supervisor

    105 votes

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    Future Consideration  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Liam supported this idea  · 

  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    450 votes

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    Future Consideration  ·  62 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Liam commented  · 

    Absoloutely need this, It's pretty wild that this is not already a thing...

    Liam supported this idea  · 

  3. Abandoned Call Tracking Feature

    26 votes

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    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Liam supported this idea  · 

  4. I would like to be able to see the total time a user is toggled on to accept calls

    28 votes

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    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Liam supported this idea  ·