← RingCentral Ideas

Settings and activity

4 results found

  1. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Liam supported this idea  · 

  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    An error occurred while saving the comment
    Liam commented  · 

    Absoloutely need this, It's pretty wild that this is not already a thing...

    Liam supported this idea  · 

  3. Abandoned Call Tracking Feature

    39 votes
    4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Liam supported this idea  · 

  4. I would like to be able to see the total time a user is toggled on to accept calls

    52 votes
    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Liam supported this idea  ·