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  1. IVR Trans/Hold Music

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jason supported this idea  · 

  2. incoming new calls to automatically put on hold

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I h...

    54 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jason commented  · 

    We want to force the caller to listen to the message. Then we can disable all other key prompts or set them to replay the message. This way things like Miranda rights and the like can be played once and the call moves ahead.

  4. Adjust the Prompt repeat times of IVR menu

    27 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jason commented  · 

    We want to force the caller to listen to the message. Then we can disable all other key prompts or set them to replay the message. This way things like Miranda rights and the like can be played once and the call moves ahead.

    Jason supported this idea  · 

  5. Mandatory Listening to Company Introduction

    2 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jason commented  · 

    We have miranda rights that must be played to callers. They should not be allowed to bypass this message. Currently if it replays three times it moves to the next level of the IVR/Auto Attendant. If you could force that to be '1' play through, vs '3' play throughs, that would be the simplest solution.

    Jason supported this idea  ·