Settings and activity

10 results found

1. Be able to delete emails or create a completed folder in RingCX

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   April shared this idea  ·  May 29, 2025

2. Updating Holiday Hours

   8 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   April supported this idea  ·  May 21, 2025

3. Monitor A Call For Contact Center Users Using RingCentral App

   3 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   April supported this idea  ·  May 21, 2025

4. Need ability to move agents in between queues from phone app

   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   April supported this idea  ·  May 21, 2025

5. Record calls transferred from Contact Center to RingEX

   4 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   April supported this idea  ·  May 21, 2025

6. share dashboard

   15 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   April supported this idea  ·  May 21, 2025

7. Real-Time Queue Status Visibility for Agents

   88 votes

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   New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   April supported this idea  ·  May 21, 2025

8. Ringcx voicemail Email notification includes transcript of the voicemail

   32 votes

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   1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   Interactions coming through the Queue voicemail channel provide transcripts now

   April supported this idea  ·  May 21, 2025

9. Add ability to search email transcript by keyword in Contact Center

   2 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   April supported this idea  ·  May 21, 2025

10. Sync RingCentral Desktop Application With RingCX

    257 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    April supported this idea  ·  May 21, 2025