Settings and activity

3 results found

1. Message data export on admin portal

   2 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Cory x101 commented  ·  Jun 10, 2026  ·  Edit…  ·  Delete…

   It is important to be able to get employee data from the admin console.

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   Cory x101 supported this idea  ·  Jun 10, 2026

2. Automatic RingCentral Video Transcription and Recording

   24 votes

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   6 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminHarish (Senior Product Manager, RingCentral) responded

   When automatic recording is enabled, the AI Meeting Experience also generates a transcription of the meeting. Both have been available for several years (transcription since 2022), and an IT admin can enable them in the Admin Portal. See Configuring company meeting settings.

   
   

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   Cory x101 commented  ·  Apr 17, 2026  ·  Edit…  ·  Delete…

   Very surprised that this is not already a feature as it is standard on our phone calls. This would really help to 'automate' our business.

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3. Manager Access to Automatic Call Notes (AI Transcript) for Other Users

   38 votes

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   New  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Cory x101 commented  ·  Mar 26, 2026  ·  Edit…  ·  Delete…

   Wow, I am very surprised that this is not available. It is a key component in training and development. Would also like to see this in an Ai knowledgebase so that we can ask Ai to analyze all of the transcripts for each user and identify inconsistencies and potential improvements.

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   Cory x101 supported this idea  ·  Mar 26, 2026