Settings and activity

5 results found

1. Add Location Information to DFO / Digital Channels

   2 votes

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   0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Tracie supported this idea  ·  Jun 13, 2025

2. Option to place agent in unavailable state when working DFO interactions

   9 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Tracie supported this idea  ·  Jun 13, 2025

3. Would like the ability to perform QM evaluations on reskill to reskill calls

   1 vote

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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   Tracie shared this idea  ·  Jun 12, 2025

4. Warm Transfer to CCRN's

   13 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Tracie supported this idea  ·  Jun 11, 2025

5. Simplify login for SSO/enterprise users

   17 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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