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Settings and activity

6 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    657 votes

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    Future Consideration  ·  104 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Tracie commented  · 

    Having this option presents a clear picture of the agent states during a specific call. It is the same as an "agent trace report" in the old Avaya days. Would be nice to have something like this in RC.

    Tracie supported this idea  · 

  2. Add Location Information to DFO / Digital Channels

    2 votes

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    0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Tracie supported this idea  · 

  3. Option to place agent in unavailable state when working DFO interactions

    10 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Tracie supported this idea  · 

  4. Would like the ability to perform QM evaluations on reskill to reskill calls

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Tracie shared this idea  · 

  5. Warm Transfer to CCRN's

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Tracie supported this idea  · 

  6. Simplify login for SSO/enterprise users

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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