Settings and activity

6 results found

1. Ringcx voicemail Email notification includes transcript of the voicemail

   33 votes

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   1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   Interactions coming through the Queue voicemail channel provide transcripts now

2. Make voice transcripts visible to agents in RingCX

   20 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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3. Call Queue voicemails available in RC APP and GUI interface

   68 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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4. Dashboard for agents and supervisors in RingCX

   67 votes

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   Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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5. Allow users to speak their name into every callback

   8 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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6. RingCX Additional Call Events

   2 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Vinnay shared this idea  ·  Jun 9, 2025