Call Queue voicemails available in RC APP and GUI interface
Ability to view/listen/delete voicemails left in a call Call Queue from both RC app and web interface.
70
votes
Loews 3rd Floor Meeting Rm
shared this idea
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Eric
commented
We would like to see the behavior within the RC app when you go to "Phone" > "Call" and then have toggles for "My Calls" and "Agent Calls" be applied to Voicemails for personal and RingCX queues also. So, when you go to "Phone" > "Voicemail", you would have toggles for "My Voicemails" and "Agent/Queue Voicemails".
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Richard
commented
I propose implementing a feature that would provide notifications for voicemails left in call queues, similar to the existing notifications for missed calls within the RC application. This enhancement would improve user awareness and responsiveness to incoming messages in queue-based communication systems.
