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7 results found

  1. custom rule to remove agent from Group Memberships

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Belleview commented  · 

    Yes. The ability to change agents in the custom rule

    Belleview supported this idea  · 

  2. Ability to set different greeting each day in the call queue

    11 votes

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    New  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Belleview supported this idea  · 

  3. que members

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Belleview shared this idea  · 

  4. Decrease the number callers in queue down to 1

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Belleview supported this idea  · 

  5. The ability to change the availability of members WITHIN the custom rules

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Belleview shared this idea  · 

  6. Enhanced AI Receptionist Customization and FAQ Compliance

    6 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Admin →
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    Belleview supported this idea  · 

  7. Customize the AI receptionist skills canned prompts that precede messages to customers

    1 vote

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Admin →
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    Belleview shared this idea  ·