Scheduled Queue Availability
Please add a feature that lets users set a weekly schedule for when they can receive queue calls. Right now, users have to turn queue calls on and off manually, which leads to missed customer calls if someone forgets to log out at the end of their shift. This new feature should automatically route queue calls to users only during their scheduled working hours and stop routing calls when their shift ends, reducing human error and improving customer wait times.
1
vote
Belleview
shared this idea