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Settings and activity

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  1. IVR change settings to "If caller enters no action after the prompt played 3 times"

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dawn commented  · 

    Robo calls can be on the line for up to the 3 repeats when no number is pushed. This is charging us each time they call. The minutes used each time is 1:50. This has to stop.

    Dawn supported this idea  · 

  2. enhancement on the robocall mitigation feature

    34 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Dawn commented  · 

    We are being billed for robo calls. This needs to stop. We should not be charged minutes when these calls are received.

    Dawn supported this idea  ·