RingCentral says they have a feature to block Robo-Calls to our #800, but it clearly is not working. We received upwards of 30 robocalls per day from multiple different phone #'s and get charged for for these calls. I've called in a few times to address this issue, yet nothing changes. Its almost as if its part of their business plan to not have a solution for these calls. Im pretty sure that if these calls were costing Ring Central instead of my company that they would have already addressed this. Something has to be done to correct this issue, or we will be forced to find a more practical solution for companies phone. They told me the other day to enter each robocall phone # into the call blocked list. So far Ive entered over 180 phone #'s in the past week and they keep coming. The time spent entering these #'s can not be sustained.

By RC not having this option my business has been charged for going over my 800# minutes since the robocall does not hang up. The calls (not answered) last for at least 20-25 mins before hanging up. This only started in the last 6 weeks after being with RC for almost 11 years. In 6 weeks it has already cost me an additional $300.00.

My home VOIP has a great feature that prompts the caller to press a number before the call will go through (whether to make the phone ring or to go to voicemail). Since only humans can respond to that prompt, it blocks all robocalls from either ringing my phone of cluttering up my voicemail. Please implement something like that!