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7 results found

  1. Function to Disable Extensions

    27 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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    Brandon supported this idea  · 

  2. Real Time Dashboard Updates

    34 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Brandon supported this idea  · 

  3. On-hold Indicator to Remind User a Caller is on Hold in Softphone App

    35 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Brandon supported this idea  · 
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    Brandon commented  · 

    I have used this in the past. This would be very helpful for new personnel in training. It may tend to be annoying for the more seasoned reps.

  4. Pulse alerts for refused calls or agents in Unavailable: Refused state.

    38 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Admin →
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    Brandon supported this idea  · 

  5. MVP & Max Launch As One

    29 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Brandon commented  · 

    Intergration to using one call interface will be more efficient and cut down on the number of apps that we already have to manage over the course of the day.

    Brandon supported this idea  · 

  6. Answer Calls through MVP

    28 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  7. Add Hold & Transfer Funcitonality to MVP

    26 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Brandon supported this idea  ·