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4 results found

  1. Queue Time" per team member.

    3 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Michael supported this idea  · 

  2. Report on users time in queue

    12 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Michael supported this idea  · 

  3. KPI: Avg. Wait time in Live Reports

    1 vote
    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Michael shared this idea  · 

  4. Call Queue Routing to Certain Members by Area Code

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Michael commented  · 

    I would like something similar but by state. If the system allowed, the caller could be prompted to enter the state by selecting the appropriate 2 digit code IE: Pennsylvania, PA would be 72, Maryland, MD would be 63 and so on. After entering numbers the call would be routed to a preselected que for that state.

    Michael supported this idea  ·