Call Queue Routing to Certain Members by Area Code
I would like for a call queue to automatically route calls to certain queue members by the caller's zip code.
3
votes
John
shared this idea
-
Michael
commented
I would like something similar but by state. If the system allowed, the caller could be prompted to enter the state by selecting the appropriate 2 digit code IE: Pennsylvania, PA would be 72, Maryland, MD would be 63 and so on. After entering numbers the call would be routed to a preselected que for that state.