Please get this going soon! AI notes is equally important for all calls - not just from the softphone apps.

One of the reasons I signed up was for the notes and transcriptions of my calls. I had no idea that was not the case with desk phones! Hope this is inplemented soon.

We signed up with ring central - advising the sales rep that we solely used desk phones, to which they confirmed would happen. It was not until we had set up and began testing the system we learned that the AI transcription did not work after parking or transferring a call on desk phones. I was advised this would be inputted Q4 2025, in writing by the Rep. I need this to happen ASAP.

Its very Important to have this feature in desk phone. most of the time, people in a office setting dont usually use their phone to answer calls or computer to make phone calls so its evidently that the desk phone are essentially useful in taking phone calls and having this feature will be great impact in all aspect of business

I can only imagene how useful transcriptions from hard phones would be for call in orders. I can only imagene it because "IT ISNT AVAILABLE YET" and should be.

Can someone please update us with a timeline?

Most of my customers use desk phones and AI notes are a huge selling point. Not everyone only uses the apps.

This is critically important.

Pretty frustrating that they had basically a press release announcing that this feature was live only for support to tell me "jk it's not ready yet"

https://www.ringcentral.com/us/en/blog/ai-notes-now-available-for-hard-phones/

Edit: now they deleted the blog...sad.

This feature was working before. I need to keep track of conversations and am utilizing your equipment to accomplish this. Unacceptable that this stopped working!

This is critical!! The AI summaries are amazing but need to be available for a physical desk phone!! Thank you devs!!

This additional functionality would be amazing for our process at our company, a quick implementation would be wonderful.

This is absolutely paramount

This is a major gap in functionality and needs to be addressed ASAP.

Ring has been awesome, but I can't believe this isn't a feature. Why do we have physical hardware if it's not going to solve one of the core issues with taking phone calls! Love everything else about ring.

Very important for us going forward

Most of our business uses the Polycom desk phones, not being able to transcribe calls due to using a desk phone is an issue. I hope RingCentral updates this ASAP.

The AI notes feature was one of the primary reasons for moving to RingCentral. We just learned during testing after going live that the AI notes feature for desk phones is not enabled. This will unfortunately change our planned workflow until the feature is available.

Need this ASAP

Please ensure this is implemented asap.