Enable AI transcription on Desk phone
Have AI do notes when in call using physical desk phones

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Drew commented
We would F-ing love this feature!
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RAKESH commented
Can we get an ETA for this feature? This feature is the whole reason we shifted to ring Central
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Jim commented
Still not working. Need this feature working!
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Denise commented
Our office staff rely on AI Transcription when we're away from our desks, and it has been incredibly helpful. The ability to use this feature with our desk phones is crucial, especially since we are renting them. It feels unprofessional to use personal phones for work-related tasks, yet that seems to be the only way to access this feature. Since we rent desk phones, we believe it’s essential to have access to this functionality to support our productivity.
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Eric commented
My office staff use Ring Central desk phones and we really use the AI transcription feature. But, when my staff answers their phone at there desk we have no record of the conversation that took place. It is a complete waste of money to rent desk phones and not have this important AI feature available. I do not want my people using their personal cell phones for inbound or outbound business calls. It doesn't make for a professional look asking employees not to use their desk phone, only their personal cell phone.
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Steve commented
Please fast track this feature. It works on our mobile devices so it should work on the desk phones as well.
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Grice commented
CALL RECORDING works regardless of phone method, but AI NOTE TAKING / TRANSCRIPTION is NOT available on VOIP/Desk Phone calls. This is critical to fix. PLEASE!
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Grice commented
just like CALL RECORDING works on all phones regardless of method dialed or answered (via Ring Central App and physical Desk Phones / VOIP), please make AI NOTE TAKING work on VOIP physical desk phones, too. Note taking only works if a call is active in the app, which doesn't work in my situation with external VOIP headset.
Calls made from or to my desk phone get CALL RECORDING automatically and I can replay the recordings. But not AI NOTE TAKING, even when i my account settings have AI Note Taking set to ON FOR ALL CALLS.
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Ted commented
This should definitely be a feature available for hard phones as well considering you sell and rent them to your customers.
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Anthony commented
This needs to be a priority!
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David commented
Amazing tool, but it's vital that our desk phone folks be able to use it. Fast-track please!
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Faith commented
A few people in our office use desktop phones instead of the app when making and receiving calls. We are at a disadvantage to the app users though because the AI notes do not work with the desk phones. I would love to take advantage of the feature without having to switch to using only the app.
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Dylanjelo Tuazon commented
Posting this on behalf of the customer.
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Dylanjelo Tuazon commented
Ability to use AI Assistant Feature For Desk phones.
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Ron commented
Why do you have a major improvement and then limit in this way?
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Dr Rosanne Palermo commented
We just purchased desk phones from Ring Central, they are connected to our network and believe the AI features are very beneficial to our efficiency
Please add it to the hand set features
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David commented
Please Enable AI transcription on Desk phone as soon as possible. Thank you in advance!
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Marlon Pena commented
When no desk phone is paired in the RingCentral app, the AI transcribe features work. When a desk phone is paired, the button is grayed out and not useable.
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Katherine commented
While softphone is often replacing handsets, there are still a lot of handsets being used these days so it would be nice for AI notes to work with a handset if you answer with that device or make calls. It would be even better if it worked with desktop pairing. One of your target customers are users on Mitel/ShoreTel Connect who are used to controlling the handset with the desktop software.
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Oscar Guillermo commented
I think a good chunk of users utilize the desktop phones (non desktop app). Phone calls placed using conference phones / desktop / non-webapp should still have AI Notes features available.