This feature was working before. I need to keep track of conversations and am utilizing your equipment to accomplish this. Unacceptable that this stopped working!

This is critical!! The AI summaries are amazing but need to be available for a physical desk phone!! Thank you devs!!

This additional functionality would be amazing for our process at our company, a quick implementation would be wonderful.

This is absolutely paramount

This is a major gap in functionality and needs to be addressed ASAP.

Ring has been awesome, but I can't believe this isn't a feature. Why do we have physical hardware if it's not going to solve one of the core issues with taking phone calls! Love everything else about ring.

Very important for us going forward

Most of our business uses the Polycom desk phones, not being able to transcribe calls due to using a desk phone is an issue. I hope RingCentral updates this ASAP.

The AI notes feature was one of the primary reasons for moving to RingCentral. We just learned during testing after going live that the AI notes feature for desk phones is not enabled. This will unfortunately change our planned workflow until the feature is available.

Need this ASAP

Please ensure this is implemented asap.

I completely agree with the comments from Todd below! This is a major issue being presented as a feature, but is completely unusable and non-existent when using a deskphone.

"Seriously, when they sold me on this system the AI notes taking feature was the main reason our office signed up. The onboarding people conveniently forgot to mention it doesn't work with a paired deskphone!!!"

Seriously, when they sold me on this system the AI notes taking feature was the main reason our office signed up. The onboarding people conveniently forgot to mention it doesn't work with a paired deskphone!!!

AGREED! Please get this done ASAP!

This is an essential feature and must be implemented ASAP

Is there any progress on getting AI notes to work when making calls from physical desk phones and using the website app? This would be a HUGE help for my staff.

Please get this working it would be very beneficial. Thank you.

I'd like to have AI notes and transcribing available for users with a desk phone

AI notes and transcribing for desk phones

Please facilitate this feature as our office use desktop polycom phone as main reception phone as well. And we get lots of important info.