All this talk about "AI' and RC can't even get the number one fundamental use of it correct for their desk phones. They need to make it happen asap! At least keep us updated with a timeline!

It shouldn't matter which device we answer the phone on, if AI transcription is enabled, it should occur if we answer on a desk phone using SIP registration and be available/emailed as normal. Desk phones provide a way to have a private conversation without having to have everyone hear your conversation using your computer microphone and speakers.

Some users are still used to legacy way of using Desktophone and it would help them tremendously for compliance reason.

Desk phone calls are equally if not more important than calls on cell or app as I'm doing real business and work on the desk than out and about!

THIS IS THE ONLY REASON THIS IS WORTH HAVING

Please get this going soon! AI notes is equally important for all calls - not just from the softphone apps.

One of the reasons I signed up was for the notes and transcriptions of my calls. I had no idea that was not the case with desk phones! Hope this is inplemented soon.

We signed up with ring central - advising the sales rep that we solely used desk phones, to which they confirmed would happen. It was not until we had set up and began testing the system we learned that the AI transcription did not work after parking or transferring a call on desk phones. I was advised this would be inputted Q4 2025, in writing by the Rep. I need this to happen ASAP.

Its very Important to have this feature in desk phone. most of the time, people in a office setting dont usually use their phone to answer calls or computer to make phone calls so its evidently that the desk phone are essentially useful in taking phone calls and having this feature will be great impact in all aspect of business

I can only imagene how useful transcriptions from hard phones would be for call in orders. I can only imagene it because "IT ISNT AVAILABLE YET" and should be.

Can someone please update us with a timeline?

Most of my customers use desk phones and AI notes are a huge selling point. Not everyone only uses the apps.

This is critically important.

Pretty frustrating that they had basically a press release announcing that this feature was live only for support to tell me "jk it's not ready yet"

https://www.ringcentral.com/us/en/blog/ai-notes-now-available-for-hard-phones/

Edit: now they deleted the blog...sad.

This feature was working before. I need to keep track of conversations and am utilizing your equipment to accomplish this. Unacceptable that this stopped working!

This is critical!! The AI summaries are amazing but need to be available for a physical desk phone!! Thank you devs!!

This additional functionality would be amazing for our process at our company, a quick implementation would be wonderful.

This is absolutely paramount

This is a major gap in functionality and needs to be addressed ASAP.

Ring has been awesome, but I can't believe this isn't a feature. Why do we have physical hardware if it's not going to solve one of the core issues with taking phone calls! Love everything else about ring.