Settings and activity

15 results found

1. Retain Originating Caller ID During RingEX to RingCX Transfers

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Victoria-Lee supported this idea  ·  Aug 21, 2025

2. Display Agent Call Hold Status and Duration in Supervisor Dashboard

   5 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Victoria-Lee supported this idea  ·  Aug 21, 2025

3. Sync RingCX and RingSense customer data

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   New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Victoria-Lee shared this idea  ·  Apr 29, 2025

4. RingSense: Allow for if/then questions on scorecards or optional questions.

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Victoria-Lee supported this idea  ·  Apr 29, 2025

5. Automated reports for RingSense managers

   37 votes

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   2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

   Victoria-Lee supported this idea  ·  Apr 29, 2025

6. RingSense: Pull in/Filter Calls based on Duration

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   57 votes

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   4 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

   
   

   Key benefits of this feature include:

   
   

   • Custom thresholds: Customers can define minimum call duration rules
   • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
   • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

   
   

   Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

   Victoria-Lee supported this idea  ·  Apr 29, 2025

7. RingSense: Modifying AI Scores

   21 votes

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   Planned  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Victoria-Lee supported this idea  ·  Apr 29, 2025

8. Ability to Change Ring Tone with RingCentral Contact Center Voice Browser Extension

   11 votes

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   0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Victoria-Lee supported this idea  ·  Mar 18, 2025

9. Dial 911 On RingCX Agent Platform

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Victoria-Lee supported this idea  ·  Mar 18, 2025

10. agents seeing how many waiting in queue

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Victoria-Lee supported this idea  ·  Mar 18, 2025

11. Customize Transition Tones

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Victoria-Lee supported this idea  ·  Mar 18, 2025

12. Dark mode feature

    41 votes

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    5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

    Dark mode is now supported with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.

    
    

    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/

    Victoria-Lee supported this idea  ·  Mar 18, 2025

13. Dashboard for agents in RingCX | Agent platform.

    43 votes

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    Under Review  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Victoria-Lee supported this idea  ·  Mar 18, 2025

14. "My caller ID" dropdown should be searchable

    18 votes

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    Under Review  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Victoria-Lee supported this idea  ·  Mar 18, 2025

15. View Ring CX Realtime dashboards in minutes and seconds.

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    87 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Victoria-Lee supported this idea  ·  Mar 18, 2025