Settings and activity
2 results found
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240 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
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Ray
supported this idea
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9 votesRay
supported this idea
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A global or company holiday schedule that could be invoked at the IVR, Call Queues, or even user level would save duplication that is tedious to maintain as well as time consuming. Our organization has had to duplicate the holiday special rules at the IVR and some Call Queues.