The option to configure a holiday schedule that allows for recurring holidays should really be an option for any modern phone system. We came from Nextiva a few years ago, and one of the worst things about this transition has been that every single call queue must be setup to have its own holiday custom rule, and it must be done annually. RingCentral implemented the ability to create a template for this purpose, but that would mean you have one generic greeting for everyone. With our setup each doctor has their own phone number that goes to their IVR, which then sends calls either to their call queue or their call queue VM based on their selection. We have around 40 of these call queues, and their personal greeting must play for each one. So, I still must go to each call queue and rebuild the call rule annually to set each one up for holidays.

With Nextiva you created schedules for business hours, and schedules for holidays. You simply choose the schedule and holiday schedule you wanted for each call queue. Any changes you make to the business hours schedule or holiday schedule affects all queues tied to it. The holidays simply trigger after hours settings, meaning the call queue’s custom voicemail greeting applied for each one automatically. Additionally, you can set recurring holidays that only needed adjustment when a holiday fell on a Saturday or Sunday. So every year Memorial Day, July 4th, Labor Day, Thanksgiving Christmas, etc. would all automatically be off. The Altigen phone system we had before Nextiva worked similarity. It use seems like a basic feature that all systems have, aside from RingCentral.

I wouldn’t mind setting a custom rule for each call queue that linked the same or a different VM greeting, but the option to choose business hours or holiday hours should be an option. A global holiday hours option would mean any changes to that schedule affect all custom rules with it selected. You can select Business Hours or After hours as an option in the call rules, why not an option for Holiday Hours that is global?

This feature will really save us time and this feature was accessible from our previous phone system (Mitel) so we are a bit disappointed that this feature is not currently available on Ring Central. I see that other customers already put in this feature request - see CUSTCOM-I-1595

Great Idea! This would save a ton of time.