Settings and activity

5 results found

1. Sync RingCentral Desktop Application With RingCX

   332 votes

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   Planned  ·  28 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Sean supported this idea  ·  Nov 6, 2026
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   Sean commented  ·  Nov 6, 2026  ·  Edit…  ·  Delete…

   Any update to this one? Sure would solve a lot of issues

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2. Wrap Time / After Contact Work

   171 votes

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   Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Sean supported this idea  ·  Nov 5, 2026

3. Integration Console - Salesforce connect

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   21 votes

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   6 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminByrne Reese (Principal Product Manager, RingCentral) responded

   According to the PM, this was completed Q1 2026!

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   Sean commented  ·  Jan 7, 2026  ·  Edit…  ·  Delete…

   Dialpad has this feature, C'mon Ring Central. We need the Mobile app and Desktop app to Log calls into Salesforce. Get it done!

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   Sean supported this idea  ·  Jan 7, 2026

4. Live report access for users that is not a Super Admin

   15 votes

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   3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Sean supported this idea  ·  Mar 28, 2024

5. allow administrators to edit all live report, public and private

   20 votes

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   4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Sean shared this idea  ·  Mar 28, 2024