Settings and activity

18 results found

1. live agent state visibility for other agents in same queue

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mitchel Martin shared this idea  ·  Jul 17, 2025

2. System-wide Phone Book

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   New  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mitchel Martin commented  ·  Jul 17, 2025  ·  Edit…  ·  Delete…

   It would be practical to have telephone books or address books (with more entries, than phone numbers) that are available to several, but not all queues or agents, in addition to the global telephone book. E.g.: for individual customers and the associated queues or agents. Especially from a data protection perspective,

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   Mitchel Martin supported this idea  ·  Jul 17, 2025

3. Backup

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mitchel Martin shared this idea  ·  Jul 17, 2025

4. WCAG (Web Content Accessibility Guidelines)

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   Planned  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mitchel Martin supported this idea  ·  Jun 27, 2025

5. Ability to Share a Ring CX Live Dashboard to Remote Team

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mitchel Martin supported this idea  ·  Jun 27, 2025

6. RingCX Analytics Platform

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mitchel Martin supported this idea  ·  Jun 27, 2025

7. Analytics access for Supervisor

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   New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mitchel Martin supported this idea  ·  Jun 27, 2025

8. Ability to Move Users Between Groups in RingCX

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   New  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mitchel Martin supported this idea  ·  Jun 27, 2025

9. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

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   Planned  ·  15 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mitchel Martin supported this idea  ·  Jun 27, 2025

10. Improvement with the CX queue voicemail options.

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mitchel Martin supported this idea  ·  Jun 27, 2025

11. RingCX bulk upload on phonebook

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    Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Mitchel Martin supported this idea  ·  Jun 27, 2025

12. RingCX - Option not to count outbound queue calls within inbound reporting stats

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mitchel Martin supported this idea  ·  Jun 27, 2025

13. RingCX Queue/Global Phonebook used for Manual Outbound Calls

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mitchel Martin supported this idea  ·  Jun 27, 2025

14. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mitchel Martin supported this idea  ·  Jun 27, 2025

15. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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    Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Mitchel Martin supported this idea  ·  Jun 27, 2025

16. Dashboard for agents in RingCX | Agent platform.

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    Under Review  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mitchel Martin supported this idea  ·  Jun 27, 2025

17. Save/Backup & Restore IVR Settings

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mitchel Martin commented  ·  Jun 27, 2025  ·  Edit…  ·  Delete…

    For every product Backup/Restore Options e.g. RingEX, RingCX. Similar to Contact center.

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    Mitchel Martin supported this idea  ·  Jun 27, 2025

18. Integration of ringcx calls in ringex analytics

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mitchel Martin shared this idea  ·  May 21, 2025