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Settings and activity

18 results found

  1. live agent state visibility for other agents in same queue

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Mitchel Martin shared this idea  · 

  2. System-wide Phone Book

    3 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Mitchel Martin commented  · 

    It would be practical to have telephone books or address books (with more entries, than phone numbers) that are available to several, but not all queues or agents, in addition to the global telephone book. E.g.: for individual customers and the associated queues or agents. Especially from a data protection perspective,

    Mitchel Martin supported this idea  · 

  3. Backup

    1 vote

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Mitchel Martin shared this idea  · 

  4. WCAG (Web Content Accessibility Guidelines)

    39 votes

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    Planned  ·  4 comments  ·  RingCX » Other  ·  Admin →
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    Mitchel Martin supported this idea  · 

  5. Ability to Share a Ring CX Live Dashboard to Remote Team

    5 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Admin →
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    Mitchel Martin supported this idea  · 

  6. RingCX Analytics Platform

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Mitchel Martin supported this idea  · 

  7. Analytics access for Supervisor

    15 votes

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    New  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Mitchel Martin supported this idea  · 

  8. Ability to Move Users Between Groups in RingCX

    5 votes

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    New  ·  2 comments  ·  RingCX » Admin experience  ·  Admin →
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    Mitchel Martin supported this idea  · 

  9. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    110 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Mitchel Martin supported this idea  · 

  10. Improvement with the CX queue voicemail options.

    25 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Mitchel Martin supported this idea  · 

  11. RingCX bulk upload on phonebook

    14 votes

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    Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Admin →
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    Mitchel Martin supported this idea  · 

  12. RingCX - Option not to count outbound queue calls within inbound reporting stats

    28 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Mitchel Martin supported this idea  · 

  13. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    74 votes

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    Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Mitchel Martin supported this idea  · 

  14. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

    22 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Mitchel Martin supported this idea  · 

  15. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

    23 votes

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    Planned  ·  1 comment  ·  RingCX » Admin experience  ·  Admin →
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    Mitchel Martin supported this idea  · 

  16. Dashboard for agents in RingCX | Agent platform.

    44 votes

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    Under Review  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Mitchel Martin supported this idea  · 

  17. Save/Backup & Restore IVR Settings

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mitchel Martin commented  · 

    For every product Backup/Restore Options e.g. RingEX, RingCX. Similar to Contact center.

    Mitchel Martin supported this idea  · 

  18. Integration of ringcx calls in ringex analytics

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Mitchel Martin shared this idea  ·