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  1. AI scoring for DFO

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Annette supported this idea  · 

  2. Schedule reminders in WFM for Contact Center

    10 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Annette shared this idea  · 

  3. Enhanced Calibration Report

    8 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Annette shared this idea  · 

  4. QM - Calibration Tool - Can't See Calibrator's Forms w/ Comments

    6 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Annette supported this idea  · 

  5. Allow import of Call logs from CC to UC or vice versa

    3 votes

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    Needs More Information  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Annette commented  · 

    For performance review and call quality oversight, it is critical that we are able to load calls into the QM tool from Avaya. At this point, we are being told that we can only use QM for RingCentral users.

    Annette supported this idea  ·