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Settings and activity

6 results found

  1. Disable Call recording announcement

    64 votes

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    New  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joel commented  · 

    We only get this notification when we pick up parked calls. We have the recording disabled for all other calls. This is absurd that this cannot be disabled.

    Joel supported this idea  · 

  2. Would like my dashboard named "Last month call summary" to default to last month.

    5 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Joel supported this idea  · 

  3. Please add Outbound KPI on call queue under Performance Reports

    7 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Joel supported this idea  · 

  4. Analytics regarding Text Messaging/SMS

    255 votes

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    Future Consideration  ·  34 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Joel commented  · 

    Yes, this is critical. SMS is used as often as calling for reaching out to customers. We must be able to report on these metrics.

    Joel supported this idea  · 

  5. Handle time for Outbound Calls | Performance Reports | Analytics

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  6. longest call for the day

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Joel shared this idea  ·