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Settings and activity

5 results found

  1. Would like my dashboard named "Last month call summary" to default to last month.

    5 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Joel supported this idea  · 

  2. Please add Outbound KPI on call queue under Performance Reports

    7 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Joel supported this idea  · 

  3. Analytics regarding Text Messaging/SMS

    245 votes

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    Future Consideration  ·  31 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Joel commented  · 

    Yes, this is critical. SMS is used as often as calling for reaching out to customers. We must be able to report on these metrics.

    Joel supported this idea  · 

  4. Handle time for Outbound Calls | Performance Reports | Analytics

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Joel supported this idea  · 

  5. longest call for the day

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Joel shared this idea  ·