Disable Call recording announcement
I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
it would be nice if there is an option for us to opt out to the automatic call recording announcement
Rizwan
shared this idea
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Super
commented
There is a checkbox to turn the announcement off.
https://support.ringcentral.com/article-v2/Turning-on-on-demand-or-automatic-call-recording-.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=automatic -
Darren
commented
Re-Record the notification message to be silent for 1 sec. That's what I did and it worked.
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Maria Cecilia
commented
option to on and off the automatic call recording announcement if they already have their company greeting recording so it will not paly the announcement twice.
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Amanda
commented
yes please! This is crucial as it's very disruptive and not the level of professionalism we strive for.
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Placide Ngboko
commented
25845046 I have a customer inquiring about call recording options. Their specific concern is regarding the Call Recording Announcement. The customer wants to record calls but wishes to disable the announcement informing callers that the call is being recorded.