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Ryan supported this idea ·
We're moving from a phone system where our Agents were able to have a greeting, so they didn't have to say the same things over and over. This is a small, but very nice QoL improvement if your company used to have this feature (Genesys).
Example: "[Company Name], this is Ted, how may I assist you?
So they don't have to repeat this line 1000 times a day.