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9 results found

  1. RingCentral desktop client vs web client off-hook calls

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ryan shared this idea  · 

  2. Dial-by-Name customization

    29 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Ryan supported this idea  · 

  3. RingCX needs to display inbound callerID for calls coming into our Voice Queues.

    20 votes

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    New  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Ryan shared this idea  · 

  4. RingCX Call Details "Call Termination by Agent or Caller"

    54 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Ryan supported this idea  · 

  5. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    58 votes

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    6 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Ryan supported this idea  · 

  6. Sync RingCentral Desktop Application With RingCX

    259 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ryan supported this idea  · 

  7. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    69 votes

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    Future Consideration  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ryan supported this idea  · 

  8. User greeting in RingCX Agent.

    32 votes

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    Future Consideration  ·  10 comments  ·  RingCX » Other  ·  Admin →
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    Ryan commented  · 

    We're moving from a phone system where our Agents were able to have a greeting, so they didn't have to say the same things over and over. This is a small, but very nice QoL improvement if your company used to have this feature (Genesys).

    Example: "[Company Name], this is Ted, how may I assist you?

    So they don't have to repeat this line 1000 times a day.

    Ryan supported this idea  · 

  9. Add "Away" Status

    14 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ryan supported this idea  ·