← RingCentral Ideas

Settings and activity

7 results found

  1. RingCX needs to display inbound callerID for calls coming into our Voice Queues.

    15 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ryan shared this idea  · 

  2. RingCX Call Details "Call Termination by Agent or Caller"

    53 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ryan supported this idea  · 

  3. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    55 votes
    6 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Ryan supported this idea  · 

  4. Sync RingCentral Desktop Application With RingCX

    226 votes
    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ryan supported this idea  · 

  5. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    51 votes
    Under Review  ·  11 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ryan supported this idea  · 

  6. User greeting in RingCX Agent.

    32 votes
    Future Consideration  ·  10 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Ryan commented  · 

    We're moving from a phone system where our Agents were able to have a greeting, so they didn't have to say the same things over and over. This is a small, but very nice QoL improvement if your company used to have this feature (Genesys).

    Example: "[Company Name], this is Ted, how may I assist you?

    So they don't have to repeat this line 1000 times a day.

    Ryan supported this idea  · 

  7. Add "Away" Status

    13 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ryan supported this idea  ·