Settings and activity

6 results found

1. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

   9 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Anna supported this idea  ·  Aug 18, 2025

2. Add Robocall filter

   4 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Anna commented  ·  Jul 25, 2025  ·  Edit…  ·  Delete…

   Would love for this to be developed. Our call center experiences the exact same thing as the original poster.

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   Anna supported this idea  ·  Jul 25, 2025

3. Ability to Share a Ring CX Live Dashboard to Remote Team

   5 votes

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Anna commented  ·  Apr 4, 2025  ·  Edit…  ·  Delete…

   I agree! I'd like for our team to be able to view this, not only just the supervisors.

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   Anna supported this idea  ·  Apr 4, 2025

4. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

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   38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239
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   Anna commented  ·  Jan 28, 2025  ·  Edit…  ·  Delete…

   I'd like to upvote opening this thread back up for development.

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   Anna supported this idea  ·  Jan 28, 2025

5. New feature: Include microphone system settings Agent console.

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Anna shared this idea  ·  Dec 20, 2024

6. Agent Scripting in Digital Interactions

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Anna supported this idea  ·  Dec 20, 2024