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  1. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

    10 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Anna supported this idea  · 

  2. Add Robocall filter

    4 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Anna commented  · 

    Would love for this to be developed. Our call center experiences the exact same thing as the original poster.

    Anna supported this idea  · 

  3. Ability to Share a Ring CX Live Dashboard to Remote Team

    5 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Anna commented  · 

    I agree! I'd like for our team to be able to view this, not only just the supervisors.

    Anna supported this idea  · 

  4. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    219 votes

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    38 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239
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    Anna commented  · 

    I'd like to upvote opening this thread back up for development.

    Anna supported this idea  · 

  5. New feature: Include microphone system settings Agent console.

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Anna shared this idea  · 

  6. Agent Scripting in Digital Interactions

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Anna supported this idea  ·