Option to always enter Do Not Disturb mode when in a meeting for new RC app.
Would love a user option that allows the on off of dynamically enabling Do No Disturb mode anytime user is in a RC meeting. No one really wants to hear phone calls come in when hosting or talking in a meeting. It is too difficult to toggle on off this mode manually every time a user enters and then is done with a meeting.But all my users agree they would like a feature that auto puts them in DND when they are in a meeting for them.
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Peter Daniel commented
Hi JessicaThanks for that information but it is not quite what I am after. I should have been more specific, sorry. What I am looking for an option to set so any incoming calls received, whilst the user is already on a call, divert straight to voicemail avoiding the wait time, ring number etc.With the current setting you mention having the notification pop up on screen can be just as annoying as the ringing.ThanksPeter
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Paul commented
@Jessica Hernandez - is this going to be implemented for general calendar events at any point? Some folks are invited to Teams or WebEx or simply are in a physical meeting and it's really .... "2012" to have to change the app to Do Not Disturb manually every time a calendar event is happening.
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Hey Peter! You can turn off the call waiting audio alert under Settings - Notifications - Call waiting audio alert and select Silent.
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Peter Daniel commented
Great idea works fine. Need the same on voice calls as having an incoming call ringing away while you're on an active call is annoying.
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Joscha commented
Initial request is clear and very necessary - the solution however is completely stupid and has nothing to do with the request.Please do not link other ideas with low vote numbers and re-open this intitial request - which is not solved.Thanks
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Paul commented
@ADMIN RESPONSE the "implemented" solution is not what the other 'merged' idea was.We want to be able to have any synced Outlook / Google / etc Calendar Event ALSO change DND. It's not unreasonable at all.This being resolved to simply have the description of 'RC Meetings' is not the same as the original request.Please un-resolve this to address the merged idea.https://ideas.ringcentral.com/ideas/CUSTCOM-I-3357
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Andy Kheir commented
The "solution" has ignored the initial request - for when a user is busy in the OUTLOOK CALENDAR. NOTE - This idea is merged. When using, Teams, Skype, RC, or any type of in-person meeting, not having your phone ring is an important concept. With Outlook integration, having a unified 'BUSY' presence with the option to have an automatic DND is actually not an unreasonable ask. Please flag this idea as still unresolved, or unmerge the other related suggestions.
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Jonathan Rauscher commented
All of this support and the RC team still hasn't gotten to this? C'mon now.
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Nikki Aragon commented
If using the Ring Central and MS Teams integration, there should be a way for the statuses to match without having to change both of them to DND for example.
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Shawn Woodring commented
Seems like an easy fix, there should be an option that "Busy" also mean "DND" that way if you have something on your calendar (meeting, in the office or an appointment outside the office) your extension will not ring.
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Marshall Christopherson commented
While you are at it, It would be extremely helpful if the Microsoft Status and the RingCentral status could match all of the time. Not just when in a scheduled meeting, but impromptu Teams calls too. I'm on a RingCentral call and someone calls me on Microsoft Teams and vice versa.
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Dan Thorne commented
YES. Please merge these 2 requests! https://community.ringcentral.com/questions/92774/how-can-i-automatically-change-to-dnd-when-in-a-ri.html?childToView=110043#comment-110043
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David Koch commented
PLEASE add this feature! Seems so easy to implement, yet so critical to doing business undistracted.
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Tim Powell commented
Yes, yes, yes! I was just in a zoom meeting and 3 calls came in in 5 minutes. I never actively thought about how there's no Auto-DND but this needs to be a feature!
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Jake Biddlecome commented
I love that RingCentral claims it's an intended feature to receive phone calls during meetings, but I don't understand why those rings need to be at full volume while you have earphones in. This app has always been such a mess.
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Theo Brown commented
Get the app status to automatically change to “DO-NOT-DISTURB” when users are entering a meeting or are accepting a phone call or are in a phone call [without having to do it manually]. The D-N-D status ought to revert to the mode it was in prior to the D-N-D becoming activated [for any of the aforementioned reasons].
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Bradley Bristow-Stagg commented
How does this not have more votes? This is essential and pretty straight forward.
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Anonymous commented
An automatic change in user status to Do not Disturb (DND) when the user has a booked meeting in their calendar - whether the meeting is a physical meeting or an online meeting.This feature needs to work and integrate with the following most used platforms:· RC Meetings· Microsoft Teams - Office 365· Skype· Other popular system that may be used by other organizationsAt the moment when I am in a Teams Meeting online - phone calls still come through and its very distracting. Having to switch your status to DND manually is a painful exercise as I also tend to be pulled into meeting unexpectedly - all meetings are booked via the Calendar. The system should be able to automatically recognize that I have a meeting and therefore would be unable to answer ANY phone calls.
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Kelly Cote commented
YES! Please add this functionality.
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Anonymous commented
Not just a RC meeting, but it should also query if Outlook status is in a meeting/do not disturb/busy, the RC status for that user should switch to do not disturb.