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  1. Dial by extension

    8 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Suneet commented  · 

    should be able to disable dial by extension or name on IVRs and on any announcement in a call center environment. We should have total control over where a call can go from an IVR menu.

    Suneet supported this idea  · 

  2. Dial Zero to reach operator from user extension

    16 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Suneet supported this idea  · 

  3. Dial-By-Extension

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Suneet commented  · 

    We should clearly have an option to allow Dial by Name and Dial Extension during any announcements on the platform. For multi-channel call centers, callers could opportunistically hit extension numbers and calls could go to - who knows whom !