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  1. Geolocation

    4 votes

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    New  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Josh commented  · 

    This is highly important. This is already in the old REX system under analytics/Quality of Service but needs to be in the new RCX system. This can prevent security issues and people taking advantage of difference in pay. Provided a screenshot of what it looks like currently in the REX system.

    Josh supported this idea  · 

  2. RNA State Duration option

    8 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Josh commented  · 

    RNA needs to go away or have a set duration time. It causes more issues then helps. Lariana and Daniel both have great points as well.

    Josh supported this idea  · 

  3. Ability to disable pop up on the incoming call using RingCentral app

    103 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Josh commented  · 

    Any update on this? My team is also wondering why this is a thing.

    Josh supported this idea  ·