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Settings and activity

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  1. Have the availability to disable the "Accept Queue Calls" feature in settings

    21 votes

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    6 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Carol commented  · 

    Under Phone System>Groups> Call Queues, navigate to the queue in question and go to the 'Call Handling & Members' section. There is an option for 'Allow Members to change their queue status' and you can set it to 'Allow' or 'Not allowed'. Setting it to 'Not allowed' will eliminate the 'Accept Queue Calls' toggle on the user end.

  2. Audit Trail Enhancements

    266 votes

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    68 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Carol supported this idea  · 

  3. Add Reboot / Resync / Restart All or Multiple Phones at the same time

    24 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Carol supported this idea  ·