Settings and activity

4 results found

1. Ability to add “Host” Filter and save it without selecting a specific value.

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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2. Allow configurable call duration threshold for keyword recognition in Trackers

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm happy to announce that keyword trackers are now being applied for any calls > 10 seconds. This should help trigger trackers for brief customer interactions.

   Scott supported this idea  ·  Mar 9, 2026

3. Periodic tone for Inbound and Outbound Call recording

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  Feb 3, 2026

4. Two-way Call Recording Announcement

   29 votes

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   New  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Scott commented  ·  Feb 3, 2026  ·  Edit…  ·  Delete…

   In addition to this, can we make the recorded line beep active for both inbound and outbound calls? Doesn't really make sense that this currently only works on calls in one direction and not the other.

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   Scott supported this idea  ·  Feb 3, 2026