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Settings and activity

11 results found

  1. Do not change agent status to Available once the call is over, when agent was initially unavailable.

    40 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jens supported this idea  · 

  2. If no agent is available, do this condition

    6 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Jens supported this idea  · 

  3. Dashboard Configuration Rule - Email Notification

    6 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  4. Wrap Time / After Contact Work

    134 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  5. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    111 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jens commented  · 

    Is it possible to get an answer as to when point 2 will be implemented?
    This is a basic function that is currently causing many problems because it is not available.

    An error occurred while saving the comment
    Jens commented  · 

    Hello,
    it has been planned since 24.06.2024.
    Is there any further information on when implementation can be expected?
    Unfortunately, it is not convenient if someone makes calls in RingCX but can still be reached via RingEX.

    regards,
    Jens

    Jens supported this idea  · 

  6. wrap-up

    30 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  7. status no agent logged on by a hotline

    10 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Jens shared this idea  · 

  8. Custom Buttons in RingEX Client

    10 votes

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    New  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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    Jens shared this idea  · 

  9. View RingCX Dashboards in Softphone-Client

    12 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Jens shared this idea  · 

  10. Dashboard for agents and supervisors in RingCX

    72 votes

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    Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jens supported this idea  · 

  11. Sync RingCentral Desktop Application With RingCX

    304 votes

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    Planned  ·  26 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jens supported this idea  ·