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8 results found

  1. Ability to cancel or extend after call wrap

    59 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jens supported this idea  · 

  2. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    110 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jens commented  · 

    Is it possible to get an answer as to when point 2 will be implemented?
    This is a basic function that is currently causing many problems because it is not available.

    An error occurred while saving the comment
    Jens commented  · 

    Hello,
    it has been planned since 24.06.2024.
    Is there any further information on when implementation can be expected?
    Unfortunately, it is not convenient if someone makes calls in RingCX but can still be reached via RingEX.

    regards,
    Jens

    Jens supported this idea  · 

  3. wrap-up

    20 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jens supported this idea  · 

  4. status no agent logged on by a hotline

    7 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Jens shared this idea  · 

  5. Custom Buttons in RingEX Client

    9 votes

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    New  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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    Jens shared this idea  · 

  6. View RingCX Dashboards in Softphone-Client

    8 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Jens shared this idea  · 

  7. Dashboard for agents in RingCX | Agent platform.

    45 votes

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    Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jens supported this idea  · 

  8. Sync RingCentral Desktop Application With RingCX

    253 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jens supported this idea  ·