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8 results found

  1. Mandatory Name and Related To fields on the RCCX for Salesforce

    1 vote

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Hussnain shared this idea  · 

  2. Automatically log the RingCX agent out after they stay idle for a certain period of time

    8 votes

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    Under Review  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Hussnain supported this idea  · 

  3. Bulk log out agents from all queues (real-time dashboard control)

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Hussnain supported this idea  · 

  4. Add Native Workforce Management (WFM) & Forecasting to RingCentral RingCX

    8 votes

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    New  ·  0 comments  ·  RingCX » AI WFM  ·  Admin →
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    Hussnain supported this idea  · 

  5. Make Call Transcription Links Read-Only in Salesforce

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Hussnain supported this idea  · 

  6. Allow Callback Requests to Include Country Code

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Hussnain supported this idea  · 

  7. More Flexible and Customizable Agent Status Options

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Hussnain supported this idea  · 

  8. Improve Name Recognition for Global Clients

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Hussnain supported this idea  ·