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9 results found

  1. Function to Disable Extensions

    31 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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    Hannah supported this idea  · 

  2. Real Time Dashboard Updates

    43 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Hannah supported this idea  · 

  3. On-hold Indicator to Remind User a Caller is on Hold in Softphone App

    37 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Hannah supported this idea  · 

  4. Pulse alerts for refused calls or agents in Unavailable: Refused state.

    38 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Admin →
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    Hannah supported this idea  · 

  5. MVP & Max Launch As One

    36 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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  6. Answer Calls through MVP

    33 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Hannah supported this idea  · 

  7. Add Hold & Transfer Funcitonality to MVP

    31 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  8. Schedule reminders in WFM for Contact Center

    10 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Hannah supported this idea  · 

  9. workforce management & outlook Integration

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Hannah shared this idea  ·