Settings and activity

104 results found

1. Analytics for Standard users

   3 votes

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   Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Jan 5, 2026

2. Selection for last work month report

   3 votes

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   Implemented  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Jan 5, 2026

3. Analytics Portal Performance Reports Visibility

   4 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Jan 5, 2026

4. Be able to set Total Talk Time as a set field For User

   2 votes

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   Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Jan 5, 2026

5. Create a month to month performance report dashboard

   7 votes

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   Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Jan 5, 2026

6. Analytics: Select Multiple Queues

   4 votes

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   Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Jan 5, 2026

7. Add additional tab to compute automatically the average wait time under performance reports

   3 votes

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   Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Jan 5, 2026

8. Average abandon rate for a queue in Analytics Performance Reporting

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   Implemented  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Jan 5, 2026

9. Ability to see Forwarded Calls in Performance Reports

   17 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Jan 5, 2026

10. Have a monthly breakdown of monthly results if the date range selected is by year

    9 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 5, 2026

11. Add Total Call Minutes Summary

    6 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 5, 2026

12. Live Reports Enhancement: Real-Time Status Update for Call Queue Members

    35 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 5, 2026

13. bye

    35 votes

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    New  ·  8 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 5, 2026

14. Add more Stats to Agent screen in RCX

    8 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 5, 2026

15. Ringcx voicemail Email notification includes transcript of the voicemail

    48 votes

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    5 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    Interactions coming through the Queue voicemail channel provide transcripts now

    Michelle supported this idea  ·  Jan 5, 2026

16. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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    25 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 5, 2026

17. RCX - Realtime Dashboard Access

    12 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 5, 2026

18. Wants to see Requeued Calls and Transferred Calls in RingCX Analytics

    8 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 5, 2026

19. Requeue Shorcuts Searchable

    14 votes

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    Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 5, 2026

20. transfer

    • 

    70 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Jan 5, 2026