Settings and activity

6 results found

1. Add the length of time a caller has been on the line as a third option on the caller ID display

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Edit…  ·  Delete…  ·  Admin →
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   Tiffany shared this idea  ·  Dec 30, 2025

2. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

   49 votes

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   New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Tiffany supported this idea  ·  Dec 30, 2025

3. Ability to see Forwarded Calls in Performance Reports

   16 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Tiffany supported this idea  ·  Dec 17, 2025

4. session id

   10 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Tiffany supported this idea  ·  Dec 17, 2025

5. Report that will show which prompt is selected from the IVR

   18 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Tiffany supported this idea  ·  Dec 17, 2025

6. Add the length of time a caller has been on the line as a third option on the caller ID display

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Tiffany shared this idea  ·  Oct 1, 2025