Consistency is important for our company. Including the voice our customers hear when navigating our IVR menus. We have poured resources into creating a pleasant interface using the voices of real people, but are stuck with an automated voice that breaks this atmosphere when dialing by a first/last name.
Matt
supported this idea
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Consistency is important for our company. Including the voice our customers hear when navigating our IVR menus. We have poured resources into creating a pleasant interface using the voices of real people, but are stuck with an automated voice that breaks this atmosphere when dialing by a first/last name.