244 results found
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Feature Request: SMS Forwarding to External 3-Digit Number (988)
Feature Request: SMS Forwarding to External 3-Digit Number (988)
Feature Description:
Enable RingCentral users to forward all incoming SMS messages to an external 3-digit number, specifically 988, which is managed by a third-party provider (Vibrant).
Benefits:
Improved accessibility: Allows users to easily access SMS messages through various channels provided by Vibrant.
Enhanced crisis management: Facilitates rapid response to urgent situations by routing SMS messages to a dedicated crisis hotline.
Streamlined workflow: Simplifies message management by consolidating SMS into a single platform.
Increased efficiency: Reduces the need to manually check multiple platforms for SMS messages.Implementation Considerations:
Security and privacy: Ensure…
2 votes -
Enable bulk download of Images received via Text Message
We are an insurance agency and receive numerous photos from our clients. In many cases we receive 20+ photos in a single conversation. We need the ability to quickly download those photos (ie, in bulk). The ability to package the photos into a Zip or similar file and download all at once would save us time!
4 votes -
enable sms for mobile user
enable sms for mobile user only
1 vote -
send an emergency notification to all our employees that would interrupt any call with a message
We had an office emergency in our office yesterday, and we needed everyone to clear the building ASAP. I was able to send a Direct message to all users. Afterward, I was wondering if there was a way to send an emergency notification to all our employees that would interrupt any call with a message.
5 votes -
Remove "Create Group Text" as the default
Most of us use Ring Central to contact customers. When texting, it would be great if the "create group text" is not the default as we have to send the same message to multiple customers, but we don't want them to accidentally receive a group text with other people's numbers.
1 vote -
DELAY DELIVERY
Make so we can pick time and date to send later. Sense has this, Ring Central should too!
5 votes -
NOT REPLIED
Can we create a NOT REPLIED category, so we can see who messaged us but who we forgot to reply to yet? Sense has this, Ring Central should too!
1 vote -
Increase TCR Filters, to include sites and departments
Can we please add additional filters for the TCR campaign, like sites and departments?
24 votes -
Numbers Assigned to groups need a group inbox
Just like group voicemails are accessible in the RingCentral app, SMS sent to a group with a number assigned should have the same functionality.
1 vote -
Combined inbox for SMS and Calls
On the RC app, We should be able to see a contact's activity within the same inbox instead of having a Text inbox and a separate log for incoming calls.
Not sure if this will benefit all users but we should have the option if we want to combine the activity in one single inbox where we could see the text messages and any incoming or missed call for the contact.
2 votes -
transfer all of the text messages the a user has had with multiple individuals to another user
Ability to transfer a user's text messages to another
I was using the chat bot but wanted to get a straight answer. Is it possible to transfer all of the text messages the a user has had with multiple individuals to another user? For better phrasing, all of the text conversations from one user to another?
1 vote -
transfer all of the text messages the a user has had with multiple individuals to another user
Ability to transfer a user's text messages to another
I was using the chat bot but wanted to get a straight answer. Is it possible to transfer all of the text messages the a user has had with multiple individuals to another user? For better phrasing, all of the text conversations from one user to another?
3 votes -
Mass SMS/MMS to Contacts
We are using another provider to be able to share our main number sms inbox, I learned that an update will be coming soon that will allow users to share an inbox, that is great!.
But, we also need to be able to send a mass texts to our contacts, to announce office closure, holiday greetings or other business related announcements.
This feature will get RC close to being a one stop option for Voice/Text service.
7 votes -
Option to have a mute button for induvial SMS/text conversation.
Something like this
something like this but for
2 votes -
International SMS Activation
Reason:
Currently, international SMS cannot be activated for an account without first registering for TCR (The Campaign Registry) business SMS registration. This registration is primarily for Domestic SMS, but it is a prerequisite for activating international SMS as well.Feature Request:
To enable the activation of international SMS independently of the TCR business SMS registration, because international numbers do not fall under the TCR business SMS agreement.1 vote -
Increase SMS limit from 5 to a higher number for Voicemail notifications
We have a shared extension to handle emergency and after hours calls for our IT group. I would like the team to be notified by SMS when we miss a call or receive a VM on that extension, so we can best server our customer base. Currently I can only add 5 SMS numbers, this would be better served to either have no limit or a much higher limit. I currently have 7 individuals on my team but I can see the use case for this for larger groups.
1 vote -
voicemail and text message notification for customers who failed to answer the call
aside from voicemail option in IF NO ONE ANSWERS there should be a message notification too to the customers that will say that they are not available.
1 vote -
send the caller a text when call is not answered
If someone calls our team and we dont pick up the phone, we can send them an automated text acknowledging that we are sory for not answering the phone or something long those lines
1 vote -
SMS reports for individual users total SMS sent inbound and outbound
I need assistance running a report. I need a report showing SMS usage by user for the last 90 days, for all users on my account it must be for individual users I am really looking for a view showing all users on the account, and the number of times they have used SMS and I want to remove users who have no activity
3 votes -
Make creating SMS group easier
The client wanted to have a better and easier way to create and add a contact into a group for SMS. Also, a tab where he can see the SMS group list he created.
3 votes
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