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230 results found

  1. International SMS Activation

    Reason:
    Currently, international SMS cannot be activated for an account without first registering for TCR (The Campaign Registry) business SMS registration. This registration is primarily for Domestic SMS, but it is a prerequisite for activating international SMS as well.

    Feature Request:
    To enable the activation of international SMS independently of the TCR business SMS registration, because international numbers do not fall under the TCR business SMS agreement.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Increase SMS limit from 5 to a higher number for Voicemail notifications

    We have a shared extension to handle emergency and after hours calls for our IT group. I would like the team to be notified by SMS when we miss a call or receive a VM on that extension, so we can best server our customer base. Currently I can only add 5 SMS numbers, this would be better served to either have no limit or a much higher limit. I currently have 7 individuals on my team but I can see the use case for this for larger groups.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. voicemail and text message notification for customers who failed to answer the call

    aside from voicemail option in IF NO ONE ANSWERS there should be a message notification too to the customers that will say that they are not available.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. send the caller a text when call is not answered

    If someone calls our team and we dont pick up the phone, we can send them an automated text acknowledging that we are sory for not answering the phone or something long those lines

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. SMS reports for individual users total SMS sent inbound and outbound

    I need assistance running a report. I need a report showing SMS usage by user for the last 90 days, for all users on my account it must be for individual users I am really looking for a view showing all users on the account, and the number of times they have used SMS and I want to remove users who have no activity

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. Make creating SMS group easier

    The client wanted to have a better and easier way to create and add a contact into a group for SMS. Also, a tab where he can see the SMS group list he created.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. Add an SMS/text feature where you can bulk text a group contact list as individual messages.

    Add a feature where you can text all the contacts in a group contact list, not as a group message, but individually. Also being able to add more then 10 to a bulk message (not as a group message) would be needed for this as well.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. Incoming text message information

    Customer wants to have the feature to see what number is being texted to since they have multiple numbers and there's no option for them to determine which number is being texted.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. Receive OTP from websites

    Ability to receive OTP when creating an account on websites.

    24 votes
    New  ·  4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Increase file size limit when texting pictures

    Increase file size limit when texting pictures / files

    9 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Comprehensive opt-out/opt-in process for RingEX SMS messages

    Neither the Automator (beta) or the RingEX APIs allow you to respond to an incoming SMS message using the recipient's phone number unless the automation or application is running as that user. Sending a confirmation of an opt-out request (STOP) from a different phone number is confusing to the customer and doesn't leave any clues in the user's SMS history. The response should come from the user's phone number and there is no easy way to set that up.

    Also, there should be opt-out tracking within RingEX so that if a user attempts to text a customer who has previously…

    6 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. Date indicator for test messaging

    Customer wanted to have a date indicator for the SMS he's receiving or sending on the RingCentral web browser.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. delete a member on sms

    An option to delete a member on group chat for SMS -
    Currently the only option available for SMS is to delete a message from sender or receiver -
    but to delete a member of a group chat for SMS is not available

    4 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. OTP for creating account

    Allow to Use number to Receive OTP to use for an account setup with microsoft.

    5 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Assign SMS bundles

    Option to allot certain number of message to a certain number before I buy the SMS bundle.

    For example, if I purchase 2500 sms so can I assign a 1000 sms to a certain number and the rest of the 1500 to another number or maybe leave them open to be shared and used by different phone numbers

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. 2 factor authentication whatsapp

    not receiving 2 factor authentication via whatsapp, sms not going through and getting an error to try again after an hour,sms not even showing on sms log under admin portal. tried 2fa via call but calls are disconnecting which also shows on our call logs tried other RC numbers but not being recognize as U.S number even though that it is U.S number.

    8 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  17. Feature to have Super Admin the ability to delete another user's SMS without logging in as that specific user

    Feature to have Super Admin the ability to delete another user's SMS without logging in as that specific user.

    Example: From the Admin Portal, the Super Admin clicks the user extension, Super Admin will have direct access and log in as that user and then access the SMS via the users RC App to delete that users SMS

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Add feature to stop notifications after particular time on mobile app

    1)Add a feature such that after a particular time(work hours) we should stop receiving notification alert on mobile app.
    We cant do that from mobile settings as it will stop all notifications.

    2) Schedule a message so that it can be sent later also

    3)After working hours by default my status change from active to inactive

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. Group Text thread for Google Voice

    Text messages from Google Voice nos. is not showing in the group conversation in the RingCentral app but instead its showing in a separate thread for the said number. I need to be able to receive messages from google vocie nos. on the same group thread and not on a separated thread for google vocie

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Integration of Twilio and RingCentral for SMS services in Australia

    The ability to integrate Twilio to RingCentral for SMS in Australia and possibility to send SMS to our leads from RingCentral using a Twilio number.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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