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Phone & Messaging

Phone & Messaging

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89 results found

  1. cx is suggesting to have a carrier look up display integrated with the application to easily check the carrier of the calling number

    3 votes

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  2. Syncing Pipedrive contacts to the RC app

    1 vote

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  3. Please consider integrating with Service Fusion CRM.

    1 vote

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  4. be able to support setting up textel integration instead of just referring to textel support

    1 vote

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  5. Share Daylite contacts (People & Companies) with Google based on a Group.

    1 vote

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  6. Allowing us to have a place in the RC app to integrate ticket submission to SysAid so our users can stay within the RC app while also reaching out to Support.

    2 votes

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  7. It would be great to have voicemails from a call queue be able to be sent directly to a RingCentral team channel in addition to email. This would allow for immediate collaborative communication among the team to listen to the voicemail/read the voice-to-text right in the place where they're spending a lot of their time already.I found a workaround to make this happen by creating a user, assigning them a license, and adding them to both the team channel and voicemail distribution list. The issue is that the text formatting gets wonky, it doesn't include the audio attachment, and we…

    83 votes

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  8. I want to change the keyboard shortcuts. The shortcuts like answering the phone with alt + a I want to change it to f1. I do not have an option to change it.

    16 votes

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  9. After the new upgrade that was automatically installed on 02/23/2022, RingCentral added a new feature called "Keyboard Shortcuts". This new feature has new pre-configured shortcuts to specific options. The problem is that it was not considered the use of ASCCII code, because there are some pre-configured shortcuts that start with a number, for example, "ALT + 1" to go to Message tab on RingCentral Windows' app. But, in the Spanish language, all the vocals with accent, on ASSCII code, start with "1" and other letter that is very common to use also starts with "1": "ñ" = ALT + 164,…

    7 votes

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  10. Adding contact from last received number to a common company library rather than saving the number to the user profile. This allows us to trace all contacts and interactions added and there is no duplications of contacts to the company contact library.Currently if 1 user saves the number the other 2 users cannot see it as the contacts if they themselves save it to their profiles. I wish if there was common RC Contact directory where all the phone numbers saved that can be used by all the users.

    4 votes

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  11. At the moment I have my phone set to show the main company line when I call out, and my internal extension when I call someone in the company. Everyone in the company is set up this way. The problem is that I would like to make custom rules for the company numbers, but the custom rules doesn't allow for the entry of extensions. It seems that it only connects with my personal contacts and not with the company contacts. This is pretty annoying, and means that I either need to let my direct dial number show to the public…

    13 votes

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  12. Would like to get a daily report that includes how many texts were sent out by each user like we get for the phone report.

    2 votes

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  13. Add text signature that can be attached for every text

    2 votes

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  14. In the RC Phone app, my team uses the short cut option-D to dial a highlighted number. Now with the RingCentral App, there is no option to dial with a shortcut, pressing option-D in RingCentral App just opens the dial pad. Highlighting a number a pressing Option-D was such a huge time saver in the RC Phone App. Please bring it to the RingCentral App as well!

    16 votes

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  15. Set up Speed Dial using RingCentral App that will reflect with deskphone as well

    3 votes

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  16. RC on Mac. This is fairly standard across the web: enter text into a textboxpress cmd enterform posts to serverBut when I press enter or cmd enter in a text compose window it won't send. I have to move my hand off the keyboard to actually send. See attachment. No variation of the enter key that I have tried will actually "send" that message.

    2 votes

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  17. I am recruiter and reaching multiple people in a day. If there is a way to make a signature line of who I am and the company I work for already in the text, that save some time for me. Plus, it will look more official like I'm not a scam

    31 votes

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  18. lets say I want the floors mopped once a week. It doesn't matter which day so long as it gets done once a week. So I create a task for it and my employee gets a notification on Monday to mop the floors but if he doesn't remember to do it that day it is simply forgotten because there are no reminders. It would be nice if another notification was sent at least daily to remind the user that he/she has an uncompleted task. Everybody would benefit from this . It would help the employees to do a more effective…

    1 vote

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  19. As a business, I need to be able to record entire conversations that I have with my customers/clients. Either with doc or PDF, preferably from Desktop App.

    9 votes

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  20. People in our office are working from home and from the office and when they're in the office, they want calls to ring on the Polycom phone and find it very distracting and inconvenient to have it ringing on their desktops. But they use the desktop app when they are working remotely, so they don't want to remove it from the queue entirely.

    2 votes

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