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Adding contact to common company contact book

Adding contact from last received number to a common company library rather than saving the number to the user profile. This allows us to trace all contacts and interactions added and there is no duplications of contacts to the company contact library.Currently if 1 user saves the number the other 2 users cannot see it as the contacts if they themselves save it to their profiles. I wish if there was common RC Contact directory where all the phone numbers saved that can be used by all the users.

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Main Number Call Queue (Business Hours) shared this idea  ·   ·  Report…  ·  Admin →
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  • Mo commented  ·   ·  Report

    We NEED this feature. If one of my Agents saves a contact, when that person call back, all of my other agents should be able to see the saved contact and notes associated with them. PLEASE make this an IN APP feature!! NOT an "external contact book upload" only. This is causing severe issues with my Agent team consistency.