338 results found
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Removing member access to view the call queue log of who answered and missed calls
Have app call log able to be disabled so all queue members cannot see who is taking how many calls and how long they are on calls for. It would be fine to have their own list of the calls they took or missed themselves, but not all the queue members, if they don't take a call they have no reason to see who called. it causes issues and I have never worked anywhere that allowed staff to see each others calls taken in the queue. I chated with Fritzie, RingCentral Technical.
the attached is one image that was sent…
1 vote -
Caller ID Filtering
Description: I would like to request a feature that allows the system to prompt callers for their Caller ID before routing them to the call queue. If the caller fails to provide their Caller ID, the call would be automatically disconnected.
Proposed Functionality:
- When a call comes in, the system prompts the caller to provide their Caller ID.
- If the caller provides the information, they are routed to the appropriate call queue.
- If the caller does not provide the Caller ID, the call is disconnected with a message informing them of the requirement.
Thank you for considering this request!
3 votes -
Have an option to change the number of rings for extension in fixed in order call queue setting
Number of rings before going to next member is fixed. Would like an option of customized amount of rings specifically per member.
3 votes -
Option to Click and Continue on Hold
Option that allows the call queue members can manually click the call waiting and extend the wait time of the customers in the queue or send it to voicemail when no one is available.
2 votes -
Ability to set up a missed call notification when a customer hangs up before entering a call queue
Ability to set up a missed call notification when a customer hangs up before entering a call queue
1 vote -
Call que - disable prompt when forwarded to member with an External Number
Ability to disable prompt when forwarded to member with an External Number in the call que. Call should go through without member being prompted to click keyapd to accept the call.
1 vote -
Voicemail to text will be send to mobile number and multiple recipient
For any received voicemail, it should be converted to text sent to mobile & another staff member.
1 vote -
Specific member of the Queue to take Internal Calls
Only allow specific user in a queue to take internal calls not external
2 votes -
I want to be able to forward a call queue to an external number for specific times. Right now I can only change the business hours.
I want to be able to forward a call queue to an external number for a specific time. Right now I can only change the business hours. For Example, if we would close early at the last minute I want to be able to forward the call queue to an external number until our normal business hours "after hours" call handling kicks in.
2 votes -
Call waiting for external number
customer want to get feature where they can cater multiple callers maximum of 10 for inbound and outbound on one transaction answering it to their external numbers from call queue.
2 votes -
When each CQ member's direct number is dialed, it should be able to forward the call to the same CQ.
We have 3 extensions for the Site Ext. 6000. Those 3 are a member of the CQ Ext. 6080. We wanted when each member's direct number is dialed, it should forward the calls to the same CQ Ext. 6080.
1 vote -
Ability to specify where Voicemails are left when VM is enabled in both Call Queue settings and MS Teams settings.
Ability to specify where Voicemails are left when VM is enabled in both Call Queue settings and MS Teams settings.
Use case:
-User has MS Teams enabled on their extension.
-User has Voicemail enabled in MS teams setting.
-User is a part of a Call Queue.
-Call Queue has setting if a voicemail is left, it will be left in the Call Queue extension and not in MS Teams.-Currently, when an inbound call queue call is not answered and goes to voicemail, the voicemail is being left on the MS Teams side and not the Call Queue extension.
Customer…
2 votes -
call queue automatically update work hours
The option to have a call queue stay in sync with changes to the work hours of a site. Currently only creating a new call queue will copy over the current site work hours but changes to the site work hours don't reflect in the queue. This results in us having to go into every single queue to change hours. It would be much easier if we could just change the work hours in the site and have those changes reflected in the queues.
2 votes -
Ability to identify existing customer
Customer wants to know if their callers are existing customers or new customers on the incoming call information.
3 votes -
Enable to add Email addresses as permitted to send faxes for a Call Queue
Would like to be able to add emails as 'Email addresses permitted to send faxes' for call queues as you can for individual RC user accounts(see screenshot).
2 votes -
Call Queues Call Handling & Members Rejection of incoming call
Call Queues Call Handling & Members - Access to let a member of the Queues to Reject incoming call and incoming call will be rejected to all the members for the Group call Queues.
2 votes -
Enable Admin Portal to view and change users ability to "Accept Queue Calls"
Users can enable/disable the ability to accept queue calls. It would be beneficial for this to be visible and adjustable from the global admin portal. Verification and force on/off from an admin would be beneficial for turnover and queue management
5 votes -
Queue member desk phone in DND
When a member within a queue (when the member has a deskphone) puts the phone in DND - it throws the queue off and all calls to the main number of the queue ring to a recording and then disconnects. This has happened twice within our organization. This SHOULD NOT happen. Any member with a deskphone should be allowed to put the device in DND without it affecting the ENTIRE queue status.
6 votes -
ability to get detailed call logs for multiple user that is using only one extension
ability to get detailed call logs for multiple user that is using only one extension
1 vote -
Allow deskphone without a number as ringer to call queue
We need a feature that allows the use of deskphone without a number as ringer only. The deskphone must be added to call queue.
1 vote
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