Call queue functionality
Ability for callers to either wait for a call queue rep or leave a voicemail directly with that call queue.
3
votes
Cara Kammerer
shared this idea
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David
commented
Agreed. Allow options in call wait message.
Example: "You can continue to hold or press * to leave a voice mail."
This give the caller the option to leave a voice message immediately without having to wait until the maximum wait time in the queue expires.