338 results found
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TimeClock for Users in RingEX
Provide a TimeClock for Users in RingEX so managers can see how long a user has been logged into the phone system. Great to add for Live Reports and add within Business Analytics
1 vote -
Text-to-speech option for Voicemails for Call Queues
Text-to-speech option for Voicemails for Call Queues
1 vote -
Press 0 key and call routes directly to that call queue's specified Extension
What is Working;
If someone calls my direct number and presses "0" while in voicemail, they are automatically routed back to the site extension where I am currently a member.
Here is how we want the mapping set up:
Test Call Queue Ext. 123 - the "0" press in voicemail should route to the specied Call Queue Extension2 votes -
Place holder prompt in phone queue
When a customer calls in, we should have a prompt that allows the customer to leave their phone number to "hold" their place in the phone queue. When the customer is next in line the system calls them back to queue the call for a representative.
2 votes -
Interdigit timer
Customer request interdigit timer to be increased for inbound caller to have more time to enter DTMF in between numbers.
Currently the interdigit timer is 2 seconds. If the caller takes more that 2 seconds in between entering DTMF, the system routes the call.
For example: If a caller wants to press extension 1234 and if they take more than 2 seconds to enter the DTMF in between pressing 1 and 2, it will route the call to extension 1 because it took more than 2 seconds to enter the number 2.
1 vote -
Add another way to get out of the call queue
Add another way to get from the call queue and back out to an Extension or an IVR from there. Currently the only thing that can really happen is a caller leaves a VM or hangs up and doesn't leave a VM. But it would be nice to have another way OUT of the Queue, before getting directed to VM.
1 vote -
Ability to assign specific call queue members based on certain dates/times.
Ability to assign specific call queue members based on certain dates/times.
3 votes -
Add Rollover extension in IVR setting
When pressing an option to be directed to a certain department we have the option to select the extension the call will be routed. Please add a way to apply a second extension if the first extension does not pick up.
1 vote -
block callers from dialing other extensions while waiting on queue
I would like to request a feature that allows us to block callers to jump to other queues by selecting a number at an inopportune moment
1 vote -
Feature Request : Allow to loop calls from 2 call queues continuously
Feature Request : Allow to loop calls from 2 call queues continuously
Details : at the moment when the calls are set up to loop between 2 call queues when it reaches a certain amount of times routed on the same queue it announces a error message then disconnects the call instead of continuing to loop the call between the call queues
Current behavior : when callers loop back multiple times on a call queue it announces a error message then disconnects the call
Brand : BT Business
1 vote -
use the same number for user extension and call queue
Would like to have a user extension use the same/single number in a call queue. clients would like to call and text the same/single number
1 vote -
Remove "Please wait for the next available agent" greeting in call queue
Specific music : Please wait to speak to the next available agent
There is a message on the call queue that is saying that in french :
"Veuillez patientez pour parler au prochain agent disponible."Can we turn off the message ? can we modify it ?
When does this message is readen ?This is not the message of the following menu : "Call Queue Greeting"
I think this message is the message associated with the following option :
- "When members are available, but no members answer or all members are busy or unavailable "3 votes -
Admin assigned as the call queue manager can assign the status of the members
Admin assigned as the call queue manager can assign the status of the members and can toggle the button for the members to receive or not to receive any calls.
No users on that call queue will be able to remove their selves on the queue and their status is available to accept queue calls1 vote -
Be able to see status messages of users so that if they use the Processing Call status we can see how long on average this takes
Be able to see status messages of users so that if they use the Processing Call status we can see how long on average this takes (as part of reporting)
1 vote -
Call Queue handling
I am looking to set up the following call routing configuration, which I was told is currently not possible:
I have a call queue with 3 members. When the main number is dialed, I want the phones of these 3 members to ring simultaneously for about 20-30 seconds. If the call is not answered within that time, I want the call to continue ringing on the same 3 members’ phones plus an additional 4 members’ phones, making a total of 7 phones ringing simultaneously. If no one answers after another 20-30 seconds, I want the call to go to the…
2 votes -
Announcement after Ringing all extensions
The client wanted to have an announcement option that can say "If you know thew party's extension please dial now", after ringing all the extensions on the call queue.
1 vote -
Ability to receive incoming calls for two call queue with one incoming number.
Ability to receive incoming calls for two call queue with one incoming number.
1 vote -
Simulatious Rings "Phone Tree"
It would be nice to have the ability to set up a phone tree where we can have incoming calls ring 2 different users for 4 rings then once they don't answer it goes to a different 2 users for 4 rings, then auto attendant.
1 vote -
Allow one full pass through a queue without a wait timer
We have small specialist teams of 3-6 for some call queues. Instead of a 30-60 second timer that repeats through the queue, a feature that would instead call each agent individually and end when the last agent passes/ignores the call without repeating the queue would be a great feature.
Currently, if all agents pass and there is still time left, the queue repeats until the timer ends. Choosing a specific number of passes (one or more) would help a lot for small queues/businesses.
1 vote -
Detect which country calls is from, and have an appropriate whisper.
customer would like to have the feature where the system can detect which country the calls are coming from and have a whisper before the call informing the recipient of the call. And also have the option to choose how many time the whisper is repeated.
2 votes
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