Skip to content
← Phone & Messaging

I suggest you ...

Phone & Messaging: Call Queues

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Disable the option to enter an extension while the prompt is playing

Disable the option to enter an extension while the prompt is playing.

The customer wanted to have the option to disable the option to enter an extension while the prompt was playing to avoid routing the call to a different extension.

3 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Geraldine Fernandez shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
New  · 

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Beau commented  ·   ·  Report

    Hi checking in on this. Our team is facing alot of confusion cause a customer calls and some type in extensions by accident and get routed even though we have no extension system set up in that call queue. This leads to be able to call anyone in the company with only their extension.

  • Ronald commented  ·   ·  Report

    Any update on this request? Our business are being affected by this after moving over to RingCX. Some phone number are still being reached at RingEX.