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179 results found

  1. Call Queue Call forwarding to an External number with an option to have an alternate schedule

    Call Queue Call forwarding to an External number with an option to have an alternate schedule

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  2. Number of callers allowed in queue to one

    Customer would like to have the option to set the Number of callers allowed in queue to 1.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  3. caller ID

    The caller id shows not just the caller originated from but also what is the number that this call is forwarded from.

    5 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  4. Add more options to wrap up time.

    I would like to add a 2 minute option to queue wrap up time. Or add the ability to customize a wrap up time.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  5. Separate Greeting and Hold Music on Call Queue

    The call queue holds music, and greetings must play when the customer/clients call the main line. There should be an option to set up a ringtone only when users with extensions are transferring customers from one call queue to another.

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  6. Custom Call Rules for Call Queue from IVR Menu

    Need the ability to create custom rules within call queues for incoming calls through the main IVR menu. So that if someone calls in through the IVR menu and choses one of the options, if they have a specific area code their call is routed to a specific extension, if their area code is not the one specific it goes to the call queue.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  7. Allow a person to send an incoming queue call to voicemail

    Sometimes you are receiving an incoming Queue call that you NEED to send to voicemail and not answer. Please give us the option to do that instead of just "ignore" and then it continues ringing.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  8. Call Queue Members - Add Same User more than once in Fixed Order

    Call Queue Members - Add Same User more than once in Fixed Order.
    I woluld like to be able to have a Queue go like this: User A, User B, User A (again), then User A Voicemail.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  9. CQ download?

    In EX Admin, in the user details section I am able to download an xlsx file of all users in the estate. Great! But ...
    Can we have an option to download a more detailed CQ list, with for example managers, members, routing method, business hours...... etc

    Been asked today for a comparison (83 queues) of business hours, fixed order v simultaneous and wait times.

    Am regularly asked for other metrics.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  10. ring tone

    The customer wants to have a different music while connecting if the call is coming within their office for them to know if the caller is an extension from their office

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  11. Call Queues - Single User Configuration

    Hi team, we should consider adding a single-user configuration for call queues and schedules. Settings in phone system and for the user doesn't allow customization in that fashion at this time.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  12. Call queue transfer annoucements

    Option to remove transfered call Queue call announcement and having to "Press 1 to accept" same as Direct transfered calls can.

    1 vote
    New  ·  1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  13. Google Calendar Integration to Allow change of call queue members automatically

    We are a mental health clinic and we use a Crisis Line call queue to send incoming phone calls to an on-call physician after business hours. This works well for us, but we have a workflow bottleneck in that our RC admin (me) has to manually change the members of the call queue every two weeks.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  14. The user is being forwarded to the IVR when call waiting is disabled.

    The customer requires a feature where calls are forwarded to the IVR or Call Queue if call waiting is disabled when dialing the direct number.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  15. Calls in queue during after Hours

    If a call is on a queue at 4:45 PM, they wanted that if it is exactly 5:00 PM (After Hours) the calls will routes to their after hours even if it enter the queue.

    If a call is on a queue during after hours, we should have the option on what to do with the calls that are already in queue.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  16. Call Queue Feature Request- Simultaneous routing with overflow

    I want to request the ability to have a call queue that allows for a "simultaneous" ring style, with the option to include an overflow system. Overflow members can only be added if the routing method is set to "Fixed" or "Longest Idle." This limitation challenges our organization, forcing us to use routing methods unsuited to our needs.

    It would be highly beneficial if all primary members in a call queue could have their phones ring simultaneously, and in the event none of them answer, the call could then be routed to the overflow queue. The fixed order routing method…

    4 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  17. BUSY CALL FORWARDING

    Busy Call Forwarding. It is a basic necessity that phone companies have offered for years. It needs to be a basic stand-alone feature available on any extension, as well as in Call Queues.

    Right now, it does NOT work and not one technician at Ring Central as been able to offer a workable solution for an office/call center. If I pick up ext 101 to make an outgoing call. A customer calling in goes straight to voicemail. Ext 2 does NOT ring! The customer thinks we are not in the office (out of business).

    This is what should happen in…

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  18. Multiple Hold Music Files for same Call Queue

    We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  19. Multiple Hold Music Files for same Call Queue

    We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  20. Analytics call queue reporting

    Call Queue Reporting

    We have multiple Call Queues all with different Freephone or NGN numbers, when called the call is then forwarded to our Call Queue of 12 Agents.

    If need be, the call is then transferred to the relevant department which is entered by a team member.

    Currently Analytics shows this as 2 calls taking place, being the call coming in and being answered by the agents, and then being transferred to the specific department.

    That is correct by design, however i would like to see this as being 1 call, from end to end. A potential client calling…

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
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