Call Queue Feature Request- Simultaneous routing with overflow
I want to request the ability to have a call queue that allows for a "simultaneous" ring style, with the option to include an overflow system. Overflow members can only be added if the routing method is set to "Fixed" or "Longest Idle." This limitation challenges our organization, forcing us to use routing methods unsuited to our needs.
It would be highly beneficial if all primary members in a call queue could have their phones ring simultaneously, and in the event none of them answer, the call could then be routed to the overflow queue. The fixed order routing method unnecessarily prolongs a caller's wait time, often resulting in call termination. Similarly, the "Longest Idle" setting isn’t ideal, as it fails to notify the remaining available members if one of the three is already on a call, thus sending the call directly to the overflow.
The call queue offered more flexibility in call handling in the past, and restoring these features would significantly improve efficiency and customer experience.
Brandon
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