BUSY CALL FORWARDING
Busy Call Forwarding. It is a basic necessity that phone companies have offered for years. It needs to be a basic stand-alone feature available on any extension, as well as in Call Queues.
Right now, it does NOT work and not one technician at Ring Central as been able to offer a workable solution for an office/call center. If I pick up ext 101 to make an outgoing call. A customer calling in goes straight to voicemail. Ext 2 does NOT ring! The customer thinks we are not in the office (out of business).
This is what should happen in a normal "Hunting" sequence that AT&T has offered for decades: If someone is on Ext 101, the next caller in should go to ext 102. If ext 102 is busy, then it should go to ext 103; if ext 103 is busy it should go to ext 104… IF ext 103 (or ANY extension) does NOT pick up after 4 rings, the Delay/No Answer feature would then direct the caller to the voicemail, which would allow them to leave a message.
It is called: BUSY CALL FORWARDING
The other Feature is called: DELAY NO ANSWER. After 4 rings (or a set # of rings), if NO Answer the caller is directed to voicemail.
Karla
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