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64 results found

  1. VM Issue

    My business is encountering an issue that is caused by the usage of RC so I wanted to address it in hopes there is or will be a solution. When someone calls on of our offices and leaves a VM, the VM shows up in every user's VM.... when a person checks the VM and handles it, the VM still shows in all of the other staff's VM and no one knows it has been handled; duplicating calls and really making us look like we don't have it together. Is there a workaround for this? I was told by support....…

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  2. Inbound caller ID of the originating caller when transferring the call via ask first and when the deskphone pairing is on

    As of this moment HUD is not yet supported when Deskphone pairing is enabled. When transferring calls via ask first while the deskphone pairing is on it should show the originating number of the caller. Let's say caller A answered by B and need to transfer the call to phone C via ask first they wanted to see on the caller ID as Caller A instead of caller B.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  3. Delegate Additional Feature

    We have a customer who would like to add a feature for the Delegate so that the Exec can barge to the call, like a normal call without making it a conference call by the Delegate or a parked call.

    1 vote
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  4. Calls are being count as missed when monitoring extension.

    Remove the behavior where monitoring someone is counted as missed calls on the app and call logs of the one monitoring the calls. This will help our stats.

    2 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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