Add Presence To Access Voicemail of Other Extensions
Customer would like to add a presence that can access the voicemail of other extensions such as, call queue, or message-only extension.
Joe
shared this idea
-
Chuck
commented
We have many schools that each have a call queue, and office staff that cannot see when the call queue has voicemails. Many of them do NOT use the RC web Portal so having a way to access the VM's from a desk phone would be a great way for them to easily access it. Many of our users do not use the portal at all, since they have desk phones, and they want to do everything from the desk phone. So whether it's an access code to be able to dial something and get into the general VM system that then asks for the EXT and then the PIN would be good too. But putting a presence on a phone that could access the call queue VM would be good as well. As long as it's accessible from the desk phone would be helpful.