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244 results found

  1. The customer has proposed an alternative authentication method for applications such as Facebook and WhatsApp, utilizing landline numbers. This approach would expand authentication options for customers beyond the current reliance on mobile numbers.

    1 vote
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  2. Currently, the only option to transfer an SMS is to reroute to the queue group itself. It would be nice if there was an option for companies to allow agent-to-agent transfers. Our team consists of 8 employees, and rather than reroute a customer looking to speak with a specific agent digitally back to the skill group, it would be nice to be able to transfer directly to the agent to wait. Then the next time this agent would be available, they would be prompted to interact via SMS or Engaged Digital (email).

    1 vote
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  3. they would like their sms which was exported to be imported to RC

    1 vote
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  4. I would like to request a feature that would allow me to translate text messages. I am English speaking and I work with a lot of Spanish speaking sub contractors. I spend a lot of time copying and paste back and forth from RingCentral to Google Translate in order to translate text messages. I

    I would like the ability to translate messages to me to English and then to be able to translate English messages to Spanish before sending.

    I think it would best if when the translation is complete it would display both languages at the same time. I…

    2 votes
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  5. enable sms for mobile user only

    1 vote
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  6. Most of us use Ring Central to contact customers. When texting, it would be great if the "create group text" is not the default as we have to send the same message to multiple customers, but we don't want them to accidentally receive a group text with other people's numbers.

    1 vote
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  7. Can we create a NOT REPLIED category, so we can see who messaged us but who we forgot to reply to yet? Sense has this, Ring Central should too!

    1 vote
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  8. I love the new template feature in text messaging, but it would be even more fantastic if we could upload files into the templates.

    2 votes
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  9. Just like group voicemails are accessible in the RingCentral app, SMS sent to a group with a number assigned should have the same functionality.

    1 vote
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  10. Ability to transfer a user's text messages to another

    I was using the chat bot but wanted to get a straight answer. Is it possible to transfer all of the text messages the a user has had with multiple individuals to another user? For better phrasing, all of the text conversations from one user to another?

    1 vote
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  11. Reason:
    Currently, international SMS cannot be activated for an account without first registering for TCR (The Campaign Registry) business SMS registration. This registration is primarily for Domestic SMS, but it is a prerequisite for activating international SMS as well.

    Feature Request:
    To enable the activation of international SMS independently of the TCR business SMS registration, because international numbers do not fall under the TCR business SMS agreement.

    1 vote
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  12. We have a shared extension to handle emergency and after hours calls for our IT group. I would like the team to be notified by SMS when we miss a call or receive a VM on that extension, so we can best server our customer base. Currently I can only add 5 SMS numbers, this would be better served to either have no limit or a much higher limit. I currently have 7 individuals on my team but I can see the use case for this for larger groups.

    1 vote
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  13. aside from voicemail option in IF NO ONE ANSWERS there should be a message notification too to the customers that will say that they are not available.

    1 vote
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  14. If someone calls our team and we dont pick up the phone, we can send them an automated text acknowledging that we are sory for not answering the phone or something long those lines

    1 vote
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  15. Customer wanted to have a date indicator for the SMS he's receiving or sending on the RingCentral web browser.

    1 vote
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  16. Feature to have Super Admin the ability to delete another user's SMS without logging in as that specific user.

    Example: From the Admin Portal, the Super Admin clicks the user extension, Super Admin will have direct access and log in as that user and then access the SMS via the users RC App to delete that users SMS

    1 vote
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  17. 1)Add a feature such that after a particular time(work hours) we should stop receiving notification alert on mobile app.
    We cant do that from mobile settings as it will stop all notifications.

    2) Schedule a message so that it can be sent later also

    3)After working hours by default my status change from active to inactive

    1 vote
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  18. Text messages from Google Voice nos. is not showing in the group conversation in the RingCentral app but instead its showing in a separate thread for the said number. I need to be able to receive messages from google vocie nos. on the same group thread and not on a separated thread for google vocie

    1 vote
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  19. The ability to integrate Twilio to RingCentral for SMS in Australia and possibility to send SMS to our leads from RingCentral using a Twilio number.

    1 vote
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  20. Sharing of SMS allotment with other users so that the allotted SMS in the account can be maximize

    1 vote
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